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RETURNS & EXCHANGES
We hope that you enjoy the Secret of Sahara. However, if for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 30 days from delivery.
Refunds and Exchanges will be processed within 5 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
*This policy is only applicable to purchases made with Huxley Official Store and can be used only once a year, we are unable to process returns for purchases made with other retail.
**The Company reserves the right to change these terms and conditions at any time without prior notice.
THE RETURN PROCESS
STEP 1. – MESSAGE US
via Line Official @huxleythailand, we will give you the instructions on how to return.
STEP 2. – RETURN THE PRODUCT
Items must be returned to us at our Huxley’s office in Bangkok within 30 days of delivery. Please ensure that the returned parcel is properly sealed and that you have included within the returned parcel the original delivery note.
STEP 3. – PROCESSING THE RETURN
Refunds and exchanges will be processed within 5 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery.